How it works

From vehicle signal to measurable service outcome.

Loyalty Cue connects the moments that are often separated across vehicle data, customer communication, scheduling, and dealership systems.

Detect

A connected vehicle event signals that a customer may need service. Loyalty Cue turns that signal into an actionable opportunity.

Dealership-configured rules determine how the event should be handled, including priority, timing, outreach, and appointment logic.

The customer receives timely service outreach tied to the issue their vehicle reported, rather than forcing them to find a solution themselves.

Available service capacity is presented to the customer so the opportunity moves toward a confirmed appointment.

Loyalty Cue follows the opportunity through confirmation, attendance, service activity, and exception outcomes.

When a repair order closes, the resulting service activity can be connected back to the opportunity that started with the vehicle event.

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